How does the new DAD app work?

Yes, we have made BIG changes to provide you with the Fastest, Simplest and Smartest way to order. Do you have an iPhone or an Android phone? If the answer is yes, the rest is easy. Download the app from the Apple App or Google Play Stores, choose your location and we'll present you with personalised location-based restaurant offerings.

If you don't have a compatible phone or you don't like apps you can place your order from the comfort of your browser. Simply enter www.dial-a-delivery.online, find your location and get ordering.

What areas do we service?

Currently we are active in the following areas:
o    Greater Harare
o    Bulawayo

How much does delivery cost?

There is a charge for delivery; and this will be reflected separately on the screen at checkout

What kind of restaurants are listed on the DAD app?

The following restaurants are listed on the DAD App, and will be available for ordering from if they fall within a 5km to 10km radius of your delivery address: 
•    Chicken Inn
•    Pizza Inn
•    Nando’s
•    Steers
•    RocoMamas (*RocoMamas will have a limited menu available as set out on the App)
•    Haefilis
•    Creamy Inn
•    Ocean Basket
•    Grab & Go

What services does DAD offer?

We offer the ability of ordering food for delivery. Think of DAD as the go to place for all your takeout needs.

What times can I order for?

Depending on your location, you can order from 11am to 8pm or 11am to 5pm, from Monday to Sunday, subject to alterations made by us from time to time.

How is the food delivered to me?

Once you place an order, the restaurant or App will send you a confirmatory message.  Once the order is ready our driver is dispatched to collect it and to drop it off directly at your location.

How long does delivery take?

Currently our average delivery time is at 60 minutes. However, during busy times and other factors such as high traffic etc. this may take longer.

What form of payments does DAD accept?

It might be 2019, but yes we take Cash on Delivery. For the full cashless experience we would really like you to use your Visa, MasterCard, or Zimswitch bank cards and Ecocash on our mobile apps where you can pay safely and securely. It also provides a safer working environment for our driving waiters. In case orders are rejected please contact 08677 323 323 for your refund.

Is there a minimum order value?

There is a minimum order value which will be displayed on the screen when checking out, which may be reviewed from time to time. 

Can I place orders in advance?

Not yet, we will let you know once this feature is available.

I am based outside Zimbabwe. Can I order for my family in Zimbabwe?

Yes you can, as long as you specify the correct location on the map, address and contact details for the person receiving the order. You can pay using your VISA card or MasterCard.

What if something is wrong with my order?

Our friendly customer service agents are available at any point of your DAD ordering and delivery experience. You can contact us on 08677 323323.

No matter if you placed an order for delivery. We are happy to assist in resolving enquiries or complaints with the restaurant on your behalf.

What if I forgot to add something to my order?

Unfortunately, no changes are possible once an order has been submitted. However, you can place another order for any additional food you require.

What if my order is late?

Delays can occur through the restaurant taking longer to prepare your order, drivers finding themselves in a moment of unusually high demand, traffic or other factors. Should your order be late please call 08677 323 323 to get assistance from our team of customer service representatives.

What if I am not around when the delivery driver arrives?

In case you are not available to receive your order at the projected time please let us know by calling us on 08677 323 323. We will then try to accommodate your request. If our driver arrives at the delivery location and cannot find you, they will always try and call you via phone to arrange the food handover.

If we cannot contact you and our driver cannot locate you, he or she will wait for 10 minutes until moving on to the next order. In such an instance you are unfortunately liable for the value of the order. Please ensure that your mobile phone is contactable during the delivery phase to prevent such unfortunate situations.

Why aren't you delivering to my area yet?

We are constantly extending the reach of our delivery network and your area may just be next. You have the option of using the Vote for your area option in the App, as well as entering your details such as your email address and/or phone number, if you fall outside the delivery network.

What details are required from me to use the App?

Your mobile number is needed, and/or any other details which are added from time to time.

Where can I download the app?

Please visit the Apple App Store to download the DAD App for iPhone and the Google Play Store to download the DAD App for all Android devices.

The map screen in the App does not work?

While this should be a rare case, it is a known issue with the Google maps interface. Simply rebooting your phone should solve this problem.

If this does not solve the problem please give us your feedback via Instabug using the ‘feedback’ link on the side menu and we'll investigate the issue.

How does DAD know where to deliver the order?

You will be prompted in the App to enter your address and instructions like hoot at the gate, or press number 5 on the intercom. These details are saved and used for each order you make, although they can be edited by you.